My media applications keep crashing! How do I fix it?

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jslick September 03, 2011

My media applications keep crashing! How do I fix it?

Hi, I just got the update from Sony Ericsson and updated my Sony Xperia X10 to android 2.3 (Gingerbread). However, I get a force close message (android.process.media) whenever I try to use any thing related to media. Therefore, I am unable to take pictures, view pictures, take videos, or listen to music (this problem sometimes occurs with facebook and I would assume any other application that tries to access media).

Can someone please help me solve this problem?

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cass 8 months ago

When something goes awry with my phone, I usually reboot and see if that fixes the issue. I'm guessing most of your media is on an SD card, so you might want to try swapping out with another one and see if that fixes anything.

My last resort would be restoring your phone to factory settings. When you were updating your phone, something may have gone wrong which could be causing these issues. If you do decide to try restoring your phone, make sure you back up all your data (contacts, text messages, etc).

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jslick 2011-09-03 17:10:31

Thank you. The problem is definitely with the SD card. While I don't have another SD card, I did remove the current SD card and restarted the phone and I found all of my media apps to be in perfect working order.

Now is there a way that I can isolate for what the problem is on the SD card? Or should I just reformat the SD card? Also, I noticed that the backup and restore utility that originally came with the phone appears to have disappeared. Is it possible that I can use another app from that android market to restore my data with the same file that from the original backup and restore utility?

*3 hours later

Thanks for the help cass. I did the above. I reformatted my SD card instead of trying to isolate what the problem was. I copied my pictures over as well as the backup file that was originally on the SD card and everything is working perfectly fine. However, I still haven't solved the problem of no longer having a backup and restore utility.

cass 2011-09-04 01:17:02

I personally don't user backup apps for my phone, so I couldn't give you a good recommendation on any app that can do this well. All my contacts are in gmail, SMS messages are in Google Voice, and anything else, I don't really need to back up.

You should try posting up a separate question about this. I'm sure there are plenty of people out there who have some good suggestions.

jslick 2011-09-07 08:56:53

Now that you mention it, I realized that I probably don't need the backup either. My contacts are synced with gmail also and I use cloud apps such as evernote and dropbox.

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WareWolf801 2011-09-14 07:32:06

I have to agree with cass, this does sound like something went wrong in your update. Maybe try 2.2 instead, and see if that will still allow you to play the media files you're needing to access. Another thing that cass did not mention is that you could try reformatting your existing sd card too. Again, something went wrong (from the sounds of it) and this could resolve the problem. If all else fails, hit the android forums and see if other Sony users have had the same experience, and find a possible solution there. TigerDirect had 16GB cards for around $20 the other day, so it might be worth considering a different sd card too. Let us know what solves it for you please, as I'm sure other users will have this happen too.

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My media applications keep crashing! How do I fix it?

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