I ask because I had a Harmony remote about three years ago, and this seems like something that would be inherent with how the product is meant to work.
After I'd set my remote up (with the frustrating web site), often while using the remote something wouldn't turn on or get to the right input. I would then have to step through that annoying "something went wrong" screen (I think that's what it was called, I can't remember), and tell it which device turned on and which didn't and which inputs were what.
This is why, even though many seem to disagree with me for some reason, we need manufacturers to agree to offer discrete codes to their devices. I'm the type of consumer who WANTS separate components (I don't like everything integrated into the TV), but that requires discrete codes to make things simple. Fortunately, my home theater is made up of equipment that handles discrete codes very nicely, so I have an old Philips Pronto that serves no other duty but to turn things on and off. I'm able to program it so that if my wife presses the Tivo button IT WILL get her the Tivo, and if something goes wrong (like the cat walks in front of the receiver), discrete codes mean that if you press that Tivo button on the Pronto again, IT WILL get you Tivo despite what state the other components are in.
Sorry to go on such a philosophical rant about this stuff, but I do a lot of remote control programming as part of my business, and when I come across a user with a component that doesn't have discrete codes (I'm looking at you, Fios), it makes things really complicated. The reason I asked this question about the Harmony One is that the Harmony is discrete-agnostic. I don't believe they put discrete codes in their database, and even if they did there's no way to program the remote to specifically use them.
Thanks for your time :)
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How often do you see the "something went wrong" screen?
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Dignan17's pick
The only time I have an issue where I may need to hit "Help" is because of an unclear line of site for things like my STB or Xbox. The STB is a line of site issue more often then not but the issue with the Xbox is a common thing. Quick research showed that it does have a fairly limited width with it's IR reception.
That being said, my need to use the "help" is very very limited or due to my own error.
That being said, my need to use the "help" is very very limited or due to my own error.
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I don't ever see the "something went wrong" screen with Harmony. I do occasionally have to hit the help button to turn on or adjust something in my set up but this is generally due to not pointing the remote at my devices properly.
The Harmony's definitely support discrete codes. I've even had luck changing modes to use secondary codes.
The Harmony's definitely support discrete codes. I've even had luck changing modes to use secondary codes.
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