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jayne

fitbit wont sync

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falleninsea

falleninsea


here are some questions and possible suggestions that i could think off of the top of my head.
  • which version is it?
  • does it charge when you dock it? it could be the USB port on the PC so you may want to try a different port also to make sure its charging as well.
  • have you reset it? there is a button on the bottom of the charging station you can press when the fitbit is in the dock.
  • have you updated the firmware? that seems to have resolved some issues with the last model.

you can e-mail their support here support@fitbit.com.
they also have a good forum here www.fitbit.com­/forums.

here is a direct link to a thread on their forums where some one asked a similar question. its and older post though and you may want to see if you can find something more recent.
www.fitbit.com­/forums­/post­/GN77LDH3MKRXW­/not%20syn...

good luck.
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