My FitBit broke this morning!! *sob*
The back cover broke off... so the device itself still works but the cover no longer stays on without something to hold it. I wasn't doing anything unusual with it. I wear it clipped to my bra (TMI maybe but it's true!) and I was clipping it on and the back part just broke off.
I have worried about this happening since I got it and try to be careful with it... :\
Did your FitBit break? In what way did it break? Were you able to get it replaced?
Here is FitBits legalese regarding the warranty: www.fitbit.com/returns
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Do you think the FitBit warranty will apply to my broken FitBit?
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leigh's pick
Contact Fitbit support directly. From my experience (and from others who've had trouble), they've been pretty flexible and fast. I misplaced my base station awhile ago and they sent me another once, free of charge. So awesome!
I think other folks have had issues (Fitbit in the washer) and they've potentially replaced them if you ask nicely. The clip itself is definitely a weak point -- so I think they would be inclined to replace it, especially if it sounds like it was through normal use (and you weren't specifically trying to flex it).
See my previous question on the base station here: gdgt.com/question/does-anyone-know-where-you-can-p...
I think other folks have had issues (Fitbit in the washer) and they've potentially replaced them if you ask nicely. The clip itself is definitely a weak point -- so I think they would be inclined to replace it, especially if it sounds like it was through normal use (and you weren't specifically trying to flex it).
See my previous question on the base station here: gdgt.com/question/does-anyone-know-where-you-can-p...
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leigh's pick
You'd be surprised, Leigh. It's more valuable to fitbit to make sure you are a satisfied customer than to make you buy a new unit. Regardless of the warranty policy, they will probably give you a new or refurbished unit.
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leigh's pick
If it is within the 1 year, they are very accommodating. At the very least they will have a way to purchase one cheaper. Contact their support directly as others have said. They respond and are helpful.
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Most companies (FitBit most likely included) would consider this cosmetic damage due to normal use, or at most "accidental" damage - and wouldn't cover it. That said, it would be best to call/talk to FitBit about it. Some companies will go outside of the terms of their warranty if they know an issue like this happens frequently, since it could mean a problem from manufacturing (parts choices, etc).
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