gdgt

I've only had the 2nd gen Nest for a couple days but I wanted to share my thoughts. Overall I'm elated to own this product! I live in a 2-story condo with a single thermostat located on the bottom floor and being able to operate central air conditioning and heating remotely is a god-send. I can choose to interface with the device directly (which in itself is very easy to use) or connect it to it's online service that is controlled via it's website or mobile applications. I was surprised to see that the latest iteration of the mobile client (both iOS and Android) is as versatile as the desktop browser app. I carry the mobile app everyone I go on a Galaxy Nexus phone and Nexus 7 tablet while my wife runs the software on her iPad and in all cases the software is excellent.

I do have some thoughts to share regarding the installation process. It was a relatively painless process to install in terms of replacing my old thermostat, however the wiring process proved to be a little tricky. Neither the installation documentation or the virtual wiring walkthrough on the Nest site were able to give me a working wire configuration from the start and I had to resort to calling in to talk to a live support representative who troubleshooted the rest of the installation with me over the course of an hour. Not everyone will experience this since it's entirely dependent on the type of central air system you have, but it's worth noting it may be worth calling in directly if you are having difficulties installing it out of the box.

On that note my customer support experience was very, very good. The rep patiently and courteously walked me through various wiring configurations and troubleshooting steps. I was most impressed by the level of service provided.

In summary, there's allot of good to say about the product and the company as a whole. I'll be sure to update this review as I get to know the product a little better.