Right now I have all my listing information and everything, can tune all SD channels but only 20 or so of the 100 HD channels that I am subscribed to are able to be tuned.
So I called them and Comcast rep #1 bumped my card. Two hours later when I still couldn't tune to those HD channels, Comcast rep #2 bumped my card again. 30 minutes after that call, 5 or 6 HD channels started picking up. 6 hours later, still nothing. Just got off the horn with Comcast rep #3 and after explaining to them that I have an HD-compatible TV and HD-compatible DVR and *all* that I did was exchange my Comcast DVR for a CableCARD, they're now telling me that I should have requested an HD-compatible card.
Huh? If I had known it would have been this much of a damned hassle, I would have just paid their technician $15.99 to come out and do it himself. RAWR
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Comcast is giving me the ultimate runaround with my this new CableCARD that I picked up today for my newly arrived TiVo HD XL.
I had the same problem when the original Tivo HD a few years ago. However, I did not have a choice but to have a rep come out. They did not have the option for me to do it on my own. The Rep was in my house for 2 hours trying to get the cable cards to work. He kept asking me why I wanted a Tivo instead of their box. I could have gone on a rant, but I just ignored him. They finally got it working and it has been sold since the original install date. I guess the bottom line is they do not like the cable card option and will do whatever it takes to discourage people from using the cable card option.
Keep on them until they make it right. Your are the customer.
Keep on them until they make it right. Your are the customer.
The exciting saga continues.
Jon > Activated the CableCARD in my TiVO yesterday and after 2 card resets by you guys it still won't let me tune every HD channel that I subscribe to, only around 20 of the 100.
Vanessa > Hello Jon_, Thank you for contacting Comcast Live Chat Support. My name is Vanessa. Please give me one moment to review your information.
Jon_ > hi vanessa
Vanessa > It is a pleasure to have you on chat! First of all, I apologize for whatever inconvenience the issue has caused you but I'll be more than happy to resolve it for you. I hope you haven't waited so long to be assisted. How's your day so far?
Jon_ > my day is going alright so far
Vanessa > Jon, Thank you for taking the time in contacting us with cable card. We are happy to hear that you are inquiring about this.
Vanessa > May I please have your account number so that I can pull up your account information?
Jon_ > *****************
Vanessa > Thanks. That is exactly what I needed.
Vanessa > Give me a minute or two to pull up your account.
Jon_ > ok
Vanessa > While waiting, let me share to you a unique Comcast feature. You can now give the gift of Comcast to your loved ones. Try the Comcast Gift Card! Your friends or family can use it to sign up for Comcast services, upgrade their existing service, try Comcast Digital Voice, purchase On Demand movies, Premium Sports Packages, and Pay-Per-View events, or just pay their bill. With the Comcast Gift Card, you can give any amount from $5 to $500. For more information, go to www.fancast.com/
Vanessa > May I have the serial number of the card please?
Jon_ > ***-***-***-***-*
Vanessa > It is alpha numeric, Jon.
Jon_ > thats the card serial number that my tivo is giving me
Vanessa > I have it here.
Vanessa > Please make sure that the TV and is on.
Jon_ > k
Vanessa > Is it inserted to HD TV or TIVO series 3?
Jon_ > everything's turned on
Jon_ > tivo series 3
Vanessa > I will send signal to it
Jon_ > ok
Vanessa > Please check after 10 seconds, Jon.
Vanessa > MAy I know what channels are missing?
Jon_ > ok
Jon_ > most of the 700s and all of the 800s
Vanessa > Thank you. I will be back with you shortly.
Jon_ > all of my standard def content works just fine, it's just most of my hd that isnt coming up.
Jon_ > ok
Vanessa > How about the regular channels, Jon?
Jon_ > yeah all of the standard def works just fine
Vanessa > I mean the standard channels for 700 to 800
Vanessa > Is it working?
Jon_ > still the same
Jon_ > everything up to 718 works and after that 3 or 4 channels work
Vanessa > Is it install by technician, Jon?
Jon_ > it was not
Jon_ > i just plugged it in and called you guys to activate it
Vanessa > Oh I see. I wish to inform you that we require professional or technician install, JOn.
Vanessa > Based also with the notes in the account previous representative did the basic steps and advise you to wait for 45 minutes.
Jon_ > yeah it's been over 12 hours since it was activated
Vanessa > I understand, Jon.
Jon_ > if i needed a technician to install it, why'd the lady at the service center give me the card and a "how to install into a tivo" sheet?
Vanessa > Yes that is if you go to the local office. Since you pick up the box and think that you want to install it by yourself.
Jon_ > alright. that doesnt really make sense but ok.
Jon_ > can i make an appointment to have someone come out and fix this then?
Vanessa > Sure.
At least on the upside I've got the soonest Comcast appointment ever at 2 hours from now.
Jon > Activated the CableCARD in my TiVO yesterday and after 2 card resets by you guys it still won't let me tune every HD channel that I subscribe to, only around 20 of the 100.
Vanessa > Hello Jon_, Thank you for contacting Comcast Live Chat Support. My name is Vanessa. Please give me one moment to review your information.
Jon_ > hi vanessa
Vanessa > It is a pleasure to have you on chat! First of all, I apologize for whatever inconvenience the issue has caused you but I'll be more than happy to resolve it for you. I hope you haven't waited so long to be assisted. How's your day so far?
Jon_ > my day is going alright so far
Vanessa > Jon, Thank you for taking the time in contacting us with cable card. We are happy to hear that you are inquiring about this.
Vanessa > May I please have your account number so that I can pull up your account information?
Jon_ > *****************
Vanessa > Thanks. That is exactly what I needed.
Vanessa > Give me a minute or two to pull up your account.
Jon_ > ok
Vanessa > While waiting, let me share to you a unique Comcast feature. You can now give the gift of Comcast to your loved ones. Try the Comcast Gift Card! Your friends or family can use it to sign up for Comcast services, upgrade their existing service, try Comcast Digital Voice, purchase On Demand movies, Premium Sports Packages, and Pay-Per-View events, or just pay their bill. With the Comcast Gift Card, you can give any amount from $5 to $500. For more information, go to www.fancast.com/
Vanessa > May I have the serial number of the card please?
Jon_ > ***-***-***-***-*
Vanessa > It is alpha numeric, Jon.
Jon_ > thats the card serial number that my tivo is giving me
Vanessa > I have it here.
Vanessa > Please make sure that the TV and is on.
Jon_ > k
Vanessa > Is it inserted to HD TV or TIVO series 3?
Jon_ > everything's turned on
Jon_ > tivo series 3
Vanessa > I will send signal to it
Jon_ > ok
Vanessa > Please check after 10 seconds, Jon.
Vanessa > MAy I know what channels are missing?
Jon_ > ok
Jon_ > most of the 700s and all of the 800s
Vanessa > Thank you. I will be back with you shortly.
Jon_ > all of my standard def content works just fine, it's just most of my hd that isnt coming up.
Jon_ > ok
Vanessa > How about the regular channels, Jon?
Jon_ > yeah all of the standard def works just fine
Vanessa > I mean the standard channels for 700 to 800
Vanessa > Is it working?
Jon_ > still the same
Jon_ > everything up to 718 works and after that 3 or 4 channels work
Vanessa > Is it install by technician, Jon?
Jon_ > it was not
Jon_ > i just plugged it in and called you guys to activate it
Vanessa > Oh I see. I wish to inform you that we require professional or technician install, JOn.
Vanessa > Based also with the notes in the account previous representative did the basic steps and advise you to wait for 45 minutes.
Jon_ > yeah it's been over 12 hours since it was activated
Vanessa > I understand, Jon.
Jon_ > if i needed a technician to install it, why'd the lady at the service center give me the card and a "how to install into a tivo" sheet?
Vanessa > Yes that is if you go to the local office. Since you pick up the box and think that you want to install it by yourself.
Jon_ > alright. that doesnt really make sense but ok.
Jon_ > can i make an appointment to have someone come out and fix this then?
Vanessa > Sure.
At least on the upside I've got the soonest Comcast appointment ever at 2 hours from now.
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